Facts of User Experience

Peter Morville’s User Experience Honeycomb

User experience (abbreviated as UX) is how a person feels when interfacing with a system. The system could be a website, a web application or desktop software and, in modern contexts, is generally denoted by some form of human-computer interaction (HCI).

Here’s how Peter Morville explain each facet or quality of the user experience:

  • Useful. As practitioners, we can’t be content to paint within the lines drawn by managers. We must have the courage and creativity to ask whether our products and systems are useful, and to apply our deep knowledge of craft and medium to define innovative solutions that are more useful.
  • Usable. Ease of use remains vital, and yet the interface-centered methods and perspectives of human-computer interaction do not address all dimensions of web design. In short, usability is necessary but not sufficient.
  • Desirable. Our quest for efficiency must be tempered by an appreciation for the power and value of image, identity, brand, and other elements of emotional design.
  • Findable. We must strive to design navigable web sites and locatable objects, so users can find what they need.
  • Accessible. Just as our buildings have elevators and ramps, our web sites should be accessible to people with disabilities (more than 10% of the population). Today, it’s good business and the ethical thing to do. Eventually, it will become the law.
  • Credible. Thanks to the Web Credibility Project, we’re beginning to understand the design elements that influence whether users trust and believe what we tell them.
  • Valuable. Our sites must deliver value to our sponsors. For non-profits, the user experience must advance the mission. With for-profits, it must contribute to the bottom line and improve customer satisfaction.

I found this diagram is very useful whenever designers want to design something like web, applications or whatever have to consider for their users. Based on this diagram, there are 7 facets of user experience that designers may refer to. All these facets are necessary to create great user experience to a product, web or app. Design a product that is useful, usable, desirable, findable, accessible, credible and valuable. With having all these 7 facets, the product would be outstanding from the others and with great user experience, raise the chances that user may recommend to their friends and come back again.

 

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